Store Emergency Handling EN

Store Emergency Handling Standard SOP (All Outlets)

CORE PRINCIPLE (ALL STAFF MUST FOLLOW)
Mall First → Vendor Second → Boss Last
DO NOT ask ‘what should we do’ in group chat before following SOP.

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STEP 1 — 🔎Identify Issue Type

🔎 Aircon: Not cooling, not working
🔎 Electrical: Power trip, lights off, no electricity
🔎 Plumbing: Water leak, flooding, ceiling dripping

STEP 2 — 5-Min – Quick Check ✅ ✅✅(MANDATORY)
✅ Aircon: Check DB box, reset once, check mall-wide impact.
✅ Electrical: Check main switch, reset breaker.
✅ Water: Shut off source, move electrical devices, prevent spread.

STEP 3 — ☎️ Contact 📞Mall Management (FIRST PRIORITY)
Provide:
📝 Store name: Organic Express Hair Colorlab. etc
📝 Unit number: #02-08
📝 Issue type: Power trip etc.
📝 Operation impact: Not able to work

STEP 4 — ☎️ Contact Approved Vendor
(If Mall Cannot Solve)

📞 Aircon: Mr Tuhin (8656 3856)
📞 Plumbing: Mr Tuhin (8656 3856)
📞 Electrical: Mr Shadin (9185 3566)

STEP 5 — 🖲️Escalation Rule

Escalate only if:
🖲️ Unresolved after 30 mins
🖲️ Operation stopped
🖲️ Safety at risk.

STEP 6 — WhatsApp Reporting Format:
🖋️ Store / Time / Issue Type / Actions
🖋️ Check completed / Mall contacted / Vendor contacted
🖋️ Current Status / Estimated Recovery Time / Person in Charge

Mall Management Contacts

Organic Regrowth Solutions:
📞 Paya Lebah Quarter : 61234567
📞 Orchard Centre : 61234567
📞 West Mall : 61234567
📞 Starvista Mall : 61234567
📞 Kovan : 61234567
📞 Wheelock Place : 61234567

Organic Express Hair Colorlab:
📞 i12 Katong : 61234567
📞 West Coast Plaza : 61234567
📞 One Holland Village : 61234567
📞 Anchorvale : 61234567
📞 Wisteria Mall : 61234567
📞 Woodlands MRT : 61234567
📞 Admiralty MRT : 61234567
📞 Downtown East : 61234567
📞 Shaw Plaza : 61234567