SOP DIRECTORY | 标准作业程序目录
1. Introduction
This Standard Operating Procedure (SOP) manual serves as the official operational guideline for all Oly branches, departments, and team members.
The purpose of this SOP is to:
* Establish clear and consistent operational standards
* Ensure service quality and customer satisfaction
* Maintain compliance, accountability, and transparency
* Minimise operational errors and risks
* Standardise workflow between HQ and branches
2. Objective
The objective of this SOP is to create a structured and efficient operational framework that ensures:
* Smooth coordination between HQ and branch outlets
* Accurate use of the Oly system (POS, CRM, Credits, Reports)
* Proper handling of equipment and facilities
* Consistent customer experience across all branches
* Clear responsibilities and accountability for staff
3. Scope of Application
This SOP applies to:
* All Oly branch managers
* Stylists and service staff
* Front desk / customer service personnel
* HQ operations and IT teams
* Inventory and maintenance personnel
All employees are required to read, understand, and comply with the procedures stated in this manual.
4. Compliance & Responsibility
Adherence to this SOP is mandatory. Any deviation from the stated procedures must receive prior approval from HQ management.
Failure to comply may result in:
* Operational discrepancies
* Financial losses
* Disciplinary action
Branch Managers are responsible for ensuring that all team members are trained and aligned with this SOP.
5. Continuous Improvement
Oly is committed to continuous improvement. This SOP may be reviewed and updated periodically to reflect:
* System upgrades
* Operational enhancements
* Policy changes
* Regulatory requirements
All updates will be officially communicated by Oly HQ.
All rights reserved @2026 O’living Pte Ltd